Reference

Privacy Policy for Your Account

Q: How do I request deletion of old records?

Email privacy@copacobana99.net with your username, registered phone and the record type you want checked. Some wallet, dispute or legal records may need to remain for a required period.

We collect only the account, wallet and device details needed to open your copacobana99 account, verify DANA, OVO, GoPay or QRIS activity, and keep your privacy choices clear.

DANA DATAOVO CHECKSGoPay WALLETQRIS RECORDS

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How DANA and QRIS Data Is Used

copacobana99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your privacy starts at account creation: we ask for the details needed to confirm your profile, protect wallet activity and respond when you contact us. Payment references from DANA, OVO, GoPay and QRIS are used to match your deposit or withdrawal request with your account, not

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to sell your personal details. When you open Live Casino, Great Rhino Megaways or Rocket Crash from Bandung, we may log device type, browser version and session time so we can secure access and troubleshoot errors. We keep records only for account operation, dispute handling, legal
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duties and safety checks. If a rule in your area affects access, local law decides what is allowed.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Privacy Help During WIB Hours

Privacy questions need a clear route, so we keep direct contact points open every day from 09:00 to 23:00 WIB. Use live chat for fast identity checks, WhatsApp for follow-up screenshots, or email when you need a written privacy request. We may ask you to confirm your username, registered phone and one recent wallet reference before changing account data.

Team online

Live chat privacy desk

Open the chat bubble after login and choose Privacy. Our team checks your account name, registered phone and last DANA, OVO, GoPay or QRIS reference before discussing personal records.

WhatsApp follow-up

Send screenshots through our WhatsApp support line only after chat asks for them. We use the files to trace privacy issues, then keep only what is needed for the case.

Email record requests

Write to [email protected] when you want a written copy, correction or deletion request. Include your username, registered number and the date of the account event you want checked.

ACCOUNT CARE

How We Handle Privacy Choices

We apply the same privacy flow whether you browse slots, Live Casino, Bingo or the sportsbook area.

Account data kept practical

We collect profile fields that let us match you to your wallet, contact you about account access and resolve disputes. Extra documents are requested only when a privacy or payment check needs them.

Payment records stay linked

DANA, OVO, GoPay and QRIS references are stored with your wallet activity so we can trace deposits, withdrawals and failed confirmations. We do not use those references for public display.

Cookies support account access

Cookies remember login status, language choice and basic device checks. You can clear them in your browser, then login again and set fresh choices through the privacy link.

Device checks reduce account misuse

When a new phone, browser or network opens your account, we may flag the session for confirmation. That record helps us answer you if login activity looks unfamiliar.

Retention follows account needs

We keep records while your account is active and for the period needed for disputes, wallet matching and legal duties. After that, data is removed or made hard to identify.

Change requests need identity proof

To edit profile data, head to Account > Profile after login. For phone, email or wallet changes, support may ask for a recent QRIS or GoPay reference first.

Privacy Questions for Indonesia Accounts

We wrote these answers for the privacy checks you may search before joining, logging in again or asking us to correct a record. Each answer explains what we collect, why we use it and which contact path to use. If your request involves access to the lobby, local law decides whether that access is available.

We collect your registration details, contact number, login records, device data and wallet references needed to operate your account. Payment names such as DANA, OVO, GoPay and QRIS appear only where they connect to your activity.

We store those references to match deposits, withdrawals and failed wallet confirmations to the right account. The privacy policy treats them as account records, not public profile data or lobby content.

Yes. Login, open Account > Profile and update fields that are editable. For phone, email or wallet changes, contact support from 09:00 to 23:00 WIB so we can verify identity first.

Cookies help keep your login session, language choice and device check active while you move between Live Casino, slots or wallet pages. You can clear browser cookies, then login again and reset choices.

Only the team handling your case can access the chat, WhatsApp screenshot or email you send. We keep the record with your account case so follow-up replies stay accurate and traceable.

Email [email protected] with your username, registered phone and the record type you want checked. Some wallet, dispute or legal records may need to remain for a required period.

No. We use your personal details for account operation, wallet matching, security checks and support replies. We do not sell your profile, payment references or device records to outside advertisers.

Privacy Policy for Your Account

Privacy Help During WIB Hours

Live chat privacy desk

WhatsApp follow-up

Email record requests

How We Handle Privacy Choices

Account data kept practical

Payment records stay linked

Cookies support account access

Device checks reduce account misuse

Retention follows account needs

Change requests need identity proof

Privacy Questions for Indonesia Accounts

01 What data do you collect when I open an account?

02 Why do you store DANA, OVO, GoPay and QRIS references?

03 Can I ask for my profile data to be corrected?

04 How do cookies affect my privacy on mobile?

05 Who can see my support messages?

06 How do I request deletion of old records?

07 Will you sell my personal data?

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